Return & Refund Policy
Effective Date: June 2026
At SHINIONI, we take pride in the exceptional quality and artistry of our handcrafted wigs. Due to the personal and hygienic nature of our products, our return policy is strictly enforced to ensure the safety, health, and satisfaction of all our customers.
1. Return Eligibility
We accept returns only if all of the following conditions are met:
The request for a return is initiated within 3 calendar days of receiving the product (based on courier delivery tracking).
The wig is in its original, completely unaltered condition: the lace must be uncut, the hair unwashed, and the product must not have been worn, styled, combed, or altered in any way.
The product must be completely free of any odors (such as perfume, product scent, or smoke).
All original packaging, tags, inserts, and complimentary gifts (if any) must be included in the return package.
2. Non-Refundable Items
The following items cannot be returned or refunded:
Custom-made, bespoke, or personalized orders designed specifically to individual client measurements.
Wigs that have been modified, cut, colored, or chemically treated after delivery.
Items purchased during clearance, final sales, or special promotional events.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer care care team at info@shinioni.com within the 3-day window, providing your order number and clear, high-resolution photos of the product (including the uncut lace and hair texture).
Once your return is reviewed and authorized, you will receive the shipping address for our designated inspection facility.
Please note: The customer is solely responsible for all return shipping costs. We strictly require using a tracked and fully insured shipping service, as we cannot process refunds for items lost or damaged during return transit.
4. Refunds & Inspection
Once your return package is received at our facility, it will undergo a thorough quality control inspection.
We will notify you via email regarding the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be automatically processed to your original payment method within 7 to 10 business days.
Please note that any original shipping fees paid at the time of purchase are non-refundable.
5. Exchanges & Damaged Items
We only replace items if they are defective or damaged upon arrival. Since each piece is a unique, handcrafted creation, if you receive a damaged item, please contact us immediately at info@shinioni.com within 24 hours of receipt with supporting photos so we can expedite a resolution.
